Privacy Policy

1. Introduction

QuellixLabs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quellixlabs.com.

2. Information We Collect

We may collect information that you provide directly to us, including:

• Name and email address when you contact us
• Company name and project details when you submit inquiries
• Questions and answers shared with the Quellix Labs assistant, when you use the chat widget
• Page path, approved campaign parameters, referrer origin, and a one-way visitor identifier used for attribution and abuse prevention
• Selected site locale and target market as page context, not verified visitor location
• Any other information you choose to provide

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you information about our services
• Improve our website and services
• Review assistant conversations and submitted forms as business leads
• Comply with legal obligations

4. Assistant and Lead Data

The website assistant is an information-only service. It uses approved Quellix Labs knowledge and an AI model to generate answers; it cannot edit our website, access private systems, call tools, or take actions. Chat transcripts and contact-form submissions are stored in our server-side database so our team can respond and manage inbound requests. We retain these business records until an authorized administrator deletes them. We do not store raw IP addresses; a one-way, secret-keyed identifier may be retained for rate limiting and attribution. AI requests are sent with provider-side storage disabled where supported, subject to the provider’s abuse-monitoring and safety retention policies.

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to protect our rights.

6. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use cookies to enhance your experience. Optional Google Analytics loads only after affirmative consent. You can accept, reject, or withdraw consent using the analytics controls on the page. Enquiries and essential authentication do not depend on analytics consent. You can also disable cookies through your browser settings, though this may affect some functionality. Your explicit country and language choice may be stored locally without automatically redirecting directly visited URLs.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.